This policy explains how issues with digital hip-hop lessons are reviewed and resolved. The catalog includes on-demand classes, progressive courses, choreography breakdowns, musicality drills, practice tracks, printable guides, and facilitator notes. Delivery is instant and files can be copied, so there is no physical return pathway. Our goal is to restore access, correct defects, and ensure the item matches its description and intended learning outcome.

Scope
This policy covers all downloadable or streamable dance resources purchased through the site, including bundles and add-ons. Formats may include MP4 videos, MP3 audio loops, PDF drill sheets, PPTX breakdown decks, and DOCX practice planners. Items are designed for self-study, rehearsal, and classroom use within the license purchased.

Requests for Help
If something does not open, looks incomplete, or appears different from the product page, open a support request from your order. Briefly describe the issue and include the product title, device, operating system, playback app, and any on-screen messages. Screenshots or short screen recordings accelerate diagnosis, especially for font substitution, audio desync, or archive errors.

Information We May Request
To reproduce a problem, support may request non-sensitive snippets such as a redacted page, a list of file names in the download, a timestamp where playback fails, or the exact error text. Do not send personal data, payment details, or private classroom footage. Provide only masked or sample information.

Possible Resolutions
Depending on the case, resolutions can include refreshed links, alternate formats, corrected archives, updated lessons, replacement audio, captioned versions, lower-bandwidth streams, or access to an equivalent module aligned to the stated outcome. Store credit toward a comparable digital item may be offered when appropriate. The priority is restoring practical value so training continues without disruption.

Technical Readiness
Digital dance items are optimized for common tools. Check that your environment allows secure downloads, unzipping, and video playback; that storage space is available; and that corporate filters are not blocking fonts or media codecs. Trying another browser, network, or player often resolves access issues. If bandwidth is limited, request compressed files.

License and Use
Purchases grant a non-transferable license to the individual or organization named on the order. Redistribution, resale, or public posting is not permitted. Team or classroom use is allowed within the seat count purchased. Recording screens or rebroadcasting lessons is not allowed.

Educational Guidance
Materials are instructional. They support, but do not replace, professional coaching or medical advice. Warm up responsibly, train within your limits, and consult a qualified professional regarding injuries or conditions. Adapt drills to your space, flooring, and footwear.

Accessibility
Most lessons include captions or transcripts, clear cueing, mirror-view options, and print-friendly guides. If you need a different file type, larger subtitles, or a reduced-motion version, describe the requirement and the product title; a functionally equivalent alternative will be provided whenever feasible.

Quality Assurance
Each release is checked for integrity, legibility, and cross-app compatibility; report regressions with versions so fixes can ship quickly again.

Policy Updates
As formats, accessibility standards, and security practices evolve, this policy may be revised. The version published on the website at the time of your request is the reference.

Statement
The aim is simple: deliver hip-hop learning resources that work. When access, format, or clarity gets in the way, support will partner with you to identify the cause and provide a practical path forward so you can keep training, teaching, and performing.